Process - Our Policy
1. Lead Times:
The completion or installation date we have quoted is our best estimate of when your order will be completed. NOT A PROMISE! We will do our
best to complete your order as quickly as possible pending appliance, electrical or plumbing issues. Standard sized kitchens (approx 50sqft) take about 7 working days(from the
moment the slabs are at the shop) to complete.
2. A job site is ready for template when:
All necessary appliances including cooktop, down draft, stove, sinks, faucets, soap dispenser, hot water dispenser, or any other pertinent items are on site. Any item that requires a cut in the stone will be taken (if necessary) at the time of template (except cooktops, only specifications will be required) and returned at the time of installation. If MAZZI'S GRANITE has to make an additional trip to the job site due to the job site being unprepared to complete some work at the site, additional fees may apply.
3. Viewing and Approving Your Slabs:
Your slabs should be viewed and approved before template and before contract is signed.MAZZI'S GRANITE will hold, with a signed contract and deposit, your slabs until time of fabrication.
The home owner (or designated decision-maker over the age of 18) MUST be present during the entire template process. This person will have to answer questions in regards to seaming, corner radius, overhangs and “special designs” on island, etc; therefore it is recommend that this person is familiar with the project. Under most circumstances existing countertops need to be removed for the template process.
We have priced your order based on measurements that you have provided. If field measurements are otherwise, we will adjust accordingly.
All appliances (including dishwashers, stove (cooktop),floor to ceiling cubinets and refrigerators), MUST be in place at the time of template. We are not responsible for the moving of appliances, furniture or personal items stored in the cabinets. If it’s necessary for our templators/installers to move appliances, furniture or personal items stored in cabinets we will NOT be responsible for damages.
7. Removal of old tops (Demolition):
Installation of natural stone surfaces does not include removal of old tops. If we are installing your new top in an existing kitchen, there may be unfinished areas of your wall or cabinets that will be exposed and / or covered by your new top. We DO NOT finish these areas.If there is a mirror ( bath area) which has to be removed , the owner has to remove that mirror.
8. Plumbing and Wiring:
These are not included in any installation. We are not plumbers or electricians. We can not connect your sink and we are NOT responsible for any leaks or damage. We will NOT reconnect sinks or cooktops. Under-mount applications will be cutout, polished and drilled for faucets. Cutouts for drop in sinks and cooktops will be completed on the job site and dust is to be expected.
The home owner or (designated decision-maker over the age of 18) MUST be present during the entire installation process.
10. Incidental Damage:
Final wall preparation (painting, wallpaper, etc) should NOT be completed prior to installation if at all possible. Care will be exercised during the countertop installation, however scrapes, punctures or digs are possible. These items are considered incidental damages and are customer’s responsibility to repair.
Placement of seams is the discretion of the fabricator, seams will typically vary from 1/16” to 1/8” and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with countertop. Even though a customer is consulted with regards to the seam location, the fabricator reserves the right to adjust if needed.
12. Installation Approval:
After the product has been installed the customer or (designated decision-maker over the age of 18) MUST be present to inspect the countertops. .
Installation of countertop is a construction process and residual dust should be expected. The customer may want to cover areas to contain the dust to the construction area. The job site will be left in broom condition.